IT Help Desk Services and Service Desk Support

Why Work with Fortify for IT Helpdesk Services?

With Fortify as your partner, we can transform your IT support into a high-value interaction to meet today’s digitally driven users regardless of where they are — on any device, across any channel. We combine cutting-edge technology and a professional team of experts that are focused on helping your end users achieve the outcomes they want across the channels of their choice. We help you improve the customer experience through interactions that are immediate, individualized and intelligent.

Reduce IT Budgets

Solving a higher volume of tickets with a Level 1 service desk increases your end user satisfaction by solving tickets faster, while also reducing your costs.

Save Internal IT Resources

Free up your internal IT team from break-fix support so their energy can be focused on implementing new projects which move your business forward

On-Site Support

If our agents can’t solve your problem over the phone, we are one of few MSPs with a dedicated team able to support customers in many zip codes across the United States.

Our Helpdesk Services Include:

Device & Hardware Support

From desktops, laptops & workstations to printers and mobile devices, we provide one number to call anytime things go down. We offer Windows image creation/management and hardware depot services.

Software Support Helpdesk

Your end users run business critical software to do their jobs. When software issues strike and systems go down, our helpdesk team is available to help 24/7.

Customized Support Options

Don’t get stuck picking between fixed price contracts that don’t fit your needs. We’ll develop a solution that’s fully customized to your business needs. Whether it’s 24/7 help or another customized solution Fortify can support any service level requirement.

24/7 Remote Support

Whether you need help filling gaps on evenings and weekends, or coverage all year, Fortify’s Helpdesk teams are available when you need them.

Microsoft 365 / Google Workspace Support

Whether it’s Microsoft 365, Google Workspace mailbox management, support or custom upgrades, our expert team will meet and exceed your expectations.

Comprehensive Reporting

When you call our helpdesk, every event is tracked and reported in a comprehensive dashboard. You’ll see detailed information about the problems impacting your team, and how we solved it. We update our knowledge base on a regular basis to ensure your receiving fast and accurate support.

Contact Us To Get Started Today!

Office

2067 Apa Road
Point Roberts, WA 98281

Hours

24×7

Call Us

(800) 989-2647